// How it works

From a signed agreement to authorized work, in one pass.

Agreements define authority. Policies evaluate it. Agents execute it. Timelines prove it. Here is that path — and one event walked end to end.

// 01 The path
01

Agreement

The source of authority — what was signed, by whom, and what it permits.

02

SLA

The operational promises inside it: response, arrival, completion, evidence, warranty.

03

Authority Rule

Those terms compiled into rules an engine can evaluate — not prose a person has to remember.

04

Service Event

A real-world trigger: a breakdown, a request, a failure that needs a decision now.

05

Policy Evaluation

The event resolved against the rules. Authorized, rejected, escalated, or exception.

06

Work Order

Authorized action, dispatched to the right supplier with its obligations attached.

07

Timeline

Every decision written down, append-only, impossible to rewrite after the fact.

08

Intelligence

What the record teaches: supplier performance, pricing, SLA and warranty outcomes.

// 02 One event, end to end

A flat tire on I-95, resolved against the National Tire Agreement.

Checked against the agreement in seconds, every step on the record.

Simulation · golden-fleet synthetic data
The agreement

National Tire Agreement

Arrival within 90 minutesArrival SLA
Auto-approve under $750Authority threshold
Preferred supplier — Joe’s TirePolicy
Photo evidence required on completionEvidence SLA
The event

Flat tire. Tractor 4471, I-95 MM 42. 08:14:02

The evaluation
Agreement active. National Tire Agreement, in force for this fleet.
SLA satisfied. Joe’s Tire ETA 38 minutes, inside the 90-minute arrival commitment.
Preferred supplier valid. Joe’s Tire is the named vendor for this category.
Authority threshold satisfied. Quote $480, under the $750 auto-approve limit.
Authorized. Work order WO-88231 issued to Joe’s Tire
The record
Timeline · append-only Simulation
08:14:02Service event received
08:14:03Agreement matched · National Tire Agreement
08:14:03SLA check passed · arrival 38 inside 90 min
08:14:04Authority check passed · $480 under $750
08:14:04Work order WO-88231 authorized
08:14:05Dispatched to Joe’s Tire · photo evidence required
08:52:11Supplier arrived · 38 min, SLA met
09:26:40Repair complete
09:27:18Evidence uploaded · photo verified
09:28:02Timeline closed · provable
// See it run

The Policy Engine resolves events like this one live.