Agreement · MA-073
Roadside & Recovery · Master
Your fleet ⇄ RapidTow 24/7 · Active · 2024-12-01 → 2026-12-01
Commercial terms
Call-out base
$18 / vehicle / monthPooled roadside retainer
Tow per mile
$0.004 / vehicle-mileCapped at plan + 20%
Markup limit
Wholesale per-mileNo call-out markup
Settlement
net-30 · approved / recorded
Service levels
Acceptance SLA✓
target 99.0% · actual 99.2%
Tow ETA SLA✓
target ≤ 40 min · actual 28 min avg
Coverage SLA✓
target All markets · actual All markets
Escalation
Approval threshold
Heavy recovery → fleet manager
Rate ceiling
Wholesale + 0%
Exception trigger
No-show > 1h · breach
Fallback
No fallback supplier ingested — add one and an outage routes to manual dispatch instead of an approved backup.
Warranty
No warranty programs ingested — add coverage and recoveries route to OEM instead of clearing.
Evidence
Photos
Before + after required
Technician signature
Digital, on completion
Geo confirmation
On-site geotag matched
Parts invoice
Itemized, line-level
Completion proof
Pipeline-verified close-out