Agreement · MA-067
Aftertreatment & DEF · Service
Your fleet ⇄ DEF Systems Pro · Renewal due · 2024-05-10 → 2026-05-10
Commercial terms
Per-vehicle
$28 / vehicle / monthRenewal proposes $30
Counter
$29 + volume rebateRebate at 100+ vehicles
Markup limit
Monitoring + DEF top-upNo major engine labour
Settlement
net-15 · approved / recorded
Service levels
Coverage SLA✓
target 99.5% events · actual 99.5%
Alert latency✓
target ≤ 5 min · actual 3 min avg
Report cadence✓
target Daily · actual Daily
Escalation
Approval threshold
Renewal rate delta > 5% → fleet manager (R-REN-2)
Rate ceiling
Auto-renew disabled in policy
Exception trigger
Missed regen window · DEF quality fault
Fallback
No fallback supplier ingested — add one and an outage routes to manual dispatch instead of an approved backup.
Warranty
No warranty programs ingested — add coverage and recoveries route to OEM instead of clearing.
Evidence
Parts invoice
Itemized, line-level
Completion proof
Pipeline-verified close-out
Photos
Before + after required
Technician signature
Digital, on completion
Geo confirmation
On-site geotag matched