Agreement · MA-044
Tyre & Alignment · Master
Your fleet ⇄ RoadGrip Tire · Active · 2024-04-02 → 2026-04-02
Commercial terms
Labor rate
$92 / service hourMobile dispatch included
Tyre unit price
Network rate card · tier 2Volume rebate +5% above 150 units/mo
Markup limit
≤ 12% over wholesaleAuto-disputed above ceiling
Settlement
same-day · approved / recorded
Service levels
Response SLA✓
target ≤ 20 min · actual 17 min avg
Arrival SLA✓
target ≤ 90 min · actual 61 min avg
Completion SLA✓
target ≤ 4 h · actual 2.4 h avg
Escalation
Approval threshold
Full-set replacement → fleet manager
Rate ceiling
1.25× baseline → escalate
Exception trigger
Markup > 12% · callback within 72h
Fallback
No fallback supplier ingested — add one and an outage routes to manual dispatch instead of an approved backup.
Warranty
No warranty programs ingested — add coverage and recoveries route to OEM instead of clearing.
Evidence
Technician signature
Digital, on completion
Geo confirmation
Depot or roadside geotag matched
Parts invoice
DOT codes + wholesale reference
Fleet confirmation
Auto on validated XLA
Photos
Tread depth + mounted wheel, before/after
Completion proof
Torque spec confirmation