Agreement · MA-031
Brake & Friction · Master
Your fleet ⇄ BrakeMax Fleet · Active · 2024-02-01 → 2026-08-01
Commercial terms
Pad + rotor set
$310 / axleWaived call-out above 400 jobs/mo
Markup limit
Parts cappedPassed through at wholesale cost
Settlement
same-day · approved / recorded
Labour rate
$98 / service hourMobile dispatch included
Service levels
Response SLA✓
target ≤ 10 min · actual 6 min avg
Arrival SLA✓
target ≤ 45 min · actual 31 min avg
Completion SLA✓
target Job within window · actual 98.4%
Escalation
Approval threshold
Rotor + caliper job > 1.5× quote → fleet manager
Rate ceiling
Markup > 12% over wholesale
Exception trigger
Comeback within 72h · brake failure
Fallback
No fallback supplier ingested — add one and an outage routes to manual dispatch instead of an approved backup.
Warranty
No warranty programs ingested — add coverage and recoveries route to OEM instead of clearing.
Evidence
Photos
Before + after required
Technician signature
Digital, on completion
Geo confirmation
On-site geotag matched
Parts invoice
Itemized, line-level
Completion proof
Pipeline-verified close-out