Agreement · MA-018
Diesel Engine & Aftertreatment · Master
Your fleet ⇄ DieselWorks Commercial · In grace · 2024-09-04 → 2026-09-04
Commercial terms
Labour rate
$135 / diagnostic + service hourCounter-floor $125
Aftertreatment monitoring
$28 / vehicle / monthDPF/DEF telemetry stream
Settlement
same-day · approved / recorded
Markup limit
Pass-through parts at costNo labour markup
Service levels
Response SLA✓
target ≤ 30 min · actual 24 min avg
Arrival SLA✗
target ≤ 120 min · actual 134 min avg
Completion SLA✓
target ≤ 90 min on-site · actual 76 min avg
Escalation
Approval threshold
SLA extension > 30 min → fleet manager (R-APR-1)
Rate ceiling
Fallback rate ≤ 1.4× base
Exception trigger
Active fault unresolved · grace > 6h
Fallback
No fallback supplier ingested — add one and an outage routes to manual dispatch instead of an approved backup.
Warranty
No warranty programs ingested — add coverage and recoveries route to OEM instead of clearing.
Evidence
Geo confirmation
On-site geotag matched
Photos
Engine bay + component placement
Technician signature
Digital, on completion
Diagnostic report
Fault codes cleared, before/after
Completion proof
Post-repair road-test log
Fleet confirmation
Pipeline-verified close-out